General terms and conditions for the hotel accommodation contract
I. Scope
1. These terms and conditions apply to contracts regarding the rental of hotel rooms for accommodation as well as all other services and deliveries provided to the customer by the hotel.
2. Subletting or re-renting the rooms and their use for purposes other than accommodation requires the prior written consent of the hotel.
3. Terms and conditions of the customer shall only apply if explicitly agreed in writing in advance.
II. Conclusion of Contract, Contractual Partners
1. The contract is concluded by the hotel’s acceptance of the customer’s request. This means that a hotel accommodation contract is already concluded with the customer’s telephone booking and the hotel’s oral confirmation of the booking. The hotel may, at its discretion, confirm the booking in writing.
2. The contractual partners are the hotel and the customer. If a third party makes a booking for the customer, the customer is jointly and severally liable with the third party for all obligations arising from the contract, provided the hotel has received a corresponding declaration from the third party.
III. Services, Prices, Payments
1. The hotel is obliged to provide the rooms booked by the customer and to render the agreed services.
2. Rooms are cleaned and towels changed after every 7 overnight stays. If the customer wishes additional interim cleaning/towel changes, he must inform the hotel. These services will be charged additionally.
3. The hotel is entitled to unilaterally increase the booking price by up to 8% if the increase results directly from a change occurring after conclusion of the contract:
a) Increase in ancillary costs such as electricity, water, gas
b) Increase in taxes and other charges
4. Prices may also be changed by the hotel if the customer subsequently requests changes to the number of booked rooms, the hotel services, or the length of stay and the hotel agrees.
5. After conclusion of the contract, the hotel is entitled, in consideration of legal provisions, to request reasonable advance payments or security deposits.
IV. Cancellation by the Customer, Cancellation by the Hotel
1. The customer may cancel the contract at any time before the start of the trip. If the customer cancels, the hotel loses the claim to the agreed travel price. The hotel may, however, demand reasonable compensation according to the following cancellation fees:
a) Cancellation from 14 to 8 days before arrival: 50% of the total travel price
b) Cancellation from 7 to 1 day before arrival: 80% of the total travel price
c) Cancellation on the day of arrival / no-show: 90% of the total travel price
2. The hotel may cancel the contract before arrival due to unavoidable, extraordinary circumstances that prevent performance; in this case, the hotel must declare the cancellation immediately after becoming aware of the reason.
3. If the hotel cancels the contract, it loses the claim to the agreed travel price. If the hotel is obliged to refund the travel price due to a cancellation, it must do so immediately, but in any case within 14 days.
Furthermore, the hotel is entitled to withdraw extraordinarily for justified reasons, for example if
Force majeure or other circumstances beyond the hotel's control make performance impossible;
rooms are booked under misleading or false information about essential contractual facts, e.g., about the customer’s identity or purpose of stay;
the hotel has justified reason to believe that use of hotel services may endanger normal business operations, safety, or the hotel’s reputation in public, without this being attributable to the hotel’s sphere of control;
the purpose or reason for the stay is illegal;
there is a breach of clause I, number 2.
4. In the case of justified cancellation by the hotel, the customer has no claim for damages.
V. Room Provision, Handover, Return
1. The customer does not acquire a right to a specific room unless explicitly agreed in writing.
2. Booked rooms are available to the customer from 3:00 PM on the agreed arrival day. The customer has no right to earlier availability.
3. On the agreed departure day, rooms must be vacated and made available to the hotel by 10:00 AM at the latest.
Afterwards, the hotel may charge 50% of the full room price (according to the price list) for use of the room until 6:00 PM and 90% after 6:00 PM. Contractual claims of the customer are not established thereby. The customer is free to prove that the hotel has incurred no or significantly lower entitlement to usage fees.
4. Smoking is strictly prohibited throughout the hotel (rooms, corridors, staircases, breakfast room, reception). Violation will result in a fine of €250.
VI. Limitation of Liability
1. The hotel is liable for its contractual obligations. Claims by the customer for damages are excluded. Exceptions include damages resulting from injury to life, body, or health if the hotel is responsible, other damages resulting from intentional or grossly negligent breach of duty by the hotel, and damages arising from intentional or negligent violation of the hotel’s essential contractual duties. A breach by the hotel’s legal representative or vicarious agent is equivalent. If disturbances or defects occur in hotel services, the hotel will make efforts to remedy them if aware or notified promptly. The customer must contribute reasonably to remedying the issue and minimizing possible damage.
2. For items brought in, the hotel is liable according to statutory provisions, limited to 100 times the room price, but no more than €3,500, and for cash, securities, and valuables, a maximum of €800.
3. Providing a parking space in the hotel garage or parking lot, even for a fee, does not create a safekeeping contract. The hotel is not liable for loss or damage of vehicles or contents unless caused by intent or gross negligence. The exclusion of customer claims follows clause 1 accordingly.
VII. EU Online Dispute Resolution
In accordance with legal obligations, the hotel points out that the European Union has established an online platform for out-of-court resolution of consumer disputes ("ODR platform"): ec.europa.eu/consumers/odr
The hotel does not participate in dispute resolution proceedings before consumer arbitration boards.
VIII. Final Provisions
1. Amendments or additions to the contract, acceptance of the request, or these terms and conditions should, unless otherwise required by law, be made in writing.
2. Place of performance and payment is the hotel’s registered office.
3. German law applies exclusively. The UN Sales Convention and conflict of law rules are excluded.
4. Should individual provisions of these terms be invalid or void, the validity of the remaining provisions remains unaffected. Otherwise, statutory regulations apply.
